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Terms and Conditions

With sending an e-mail your inquiere if the holiday home is available. You also can inquiere for a rental car. As fast as possible contacto-mallorca will inform you about the availabilty about the object. If you want to book you will get the confirmation and contract. Before your arrival your will get the instructions how to arrive at you holiday home.


contacto-mallorca acts as an agent for a firm booking, the binding conclusion of a rental agreement for a holiday home in Majorca chosen by the Tenant.


Signing this agreement effects both an agency agreement between contacto-mallorca and the client as well as a rental agreement between the client / tenant and the landlord in accordance with the conditions of this agreement.


The tenant is entitled to use the whole rented property including furniture and commodities. The tenant shall take all- reasonable care of the property including all utensils, fixtures, fittings and equipment on, in or about the premises. The tenant shall be liable for any losses or damages caused carelessly or intentionally to the property or any part thereof or any of the chattels therein that may occur during the tenant’s occupation of the property. The tenant shall also be held responsible for any negligence on part of his children, guests or other companions.


The account paymenthas to be made within a week after signing this contract.

In the event the tenant opts prior to departure after the conclusion of the agency and rental agreement for a different property also brokered by contacto-mallorca, a new agency and rental agreement will be signed. contacto-mallorca will offset an already made deposit against the deposit for the new property. If the tenant wishes to change his reservation a flat rate fee of € 50,00 for rebooking will become due.


The tenant can withdraw from this agreement anytime before the rental commences. The cancellation has to be made in writing to contacto-mallorca, registered mail or email will do in order to be effective. The cancellation will take effect the day contacto-mallorca receives the statement.

In the event of cancelling the contract the tenant agrees to pay the following cancellation fees:

If the tenant cancels this agreement more than sixty-one days prior to the commencement of the rental, the tenant pays 25 % of the agreed rental fee.

If the tenant cancels this agreement less than sixty, but more than 31 days prior to the commencement of the rental, the tenant pays 50 % of the agreed rental fee.

For a cancellation of this agreement less than thirty, the tenant pays the agreed rental fee.

In the event of a cancellation of contract prior to the commencement of the rental contacto-mallorca strives to find another tenant under the same terms of the contract for the agreed period. Provided that contacto-mallorca will find another tenant for the same period under the same terms of the contract, 10 % of the agreed rental fee will become due as a flat rate reimbursement of expenses regardless of the date of cancellation.


After receipt of the deposit according to the agreement, but no later than ten days prior to departure, contacto-mallorca will send the tenant the documents for the property in writing (per mail, fax or email) including a location plan and directions.

The tenant agrees to give contacto-mallorca in time, but no later than two days prior to his arrival in Majorca his estimated time of arrival and flight number. contacto-mallorca will then arrange a meeting point with the tenant to familiarize him with the property and hand over the keys.


In the event of defaults occurring during the rental period the tenant is obliged to alert contacto-mallorca immediately to a default or damage at the property, including proper complaints of the tenant. Defaults during the rental period and tenant’s complaints shall be notified in writing to be effective. If the tenant doesn’t meet this obligation to disclosure or only does so insufficiently, the raising of claims due to defaults or complaints is excluded.


During tenancy contacto-mallorca is not liable for damages to property and persons suffered by the tenant during the rental; the same applies for the children, guests and companions of the Tenant.


The provision of additional beds or cots requires written prior agreement.

Likewise pets will only be allowed at the premises following written prior consent.


Check-in time for the property is 3:00 p.m. and check-out time is 10:00 a.m.


Under no circumstances may the number of persons at the property exceed the maximum number of persons as stated in the agreement. In case of a tenant-induced over-occupancy, which has not been previously cleared, contacto-mallorca is entitled to refuse the completion of this agreement unless the tenant provides alternative local accommodations for the extra guests at his own expense.


Any changes and amendments to this agreement shall be in writing to be legally binding, or rather confirmed in writing by contacto-mallorca.

Should any part of the present agreement become invalid, the validity of the present agreement shall remain unaffected. In such case the invalid provision(s) shall be replaced by the provisions of the applicable law. The same applies in case of a loophole in the contract.

For this agreement applies the law of the Federal Republic of Germany.

Place of jurisdiction for all disputes arising from this agreement is Berlin.